Savvy Talks: Why Older Generations Struggle With New Technology

If you've ever struggled with a tech support call, you're not alone!

We’re surrounded by smartphones, tablets, laptops, and social media. For some people, keeping up is second nature. But for many older adults, all this technology feels overwhelming—and it’s not just about being “techy” or not. There are real reasons why adapting can be tough.

Here are some of the biggest challenges—and where to start if you or someone you love feels stuck.

1. Big Gap in Technology

Older adults didn’t grow up with smartphones or the internet. Many were already in their 20s or 30s when mobile phones first came out. Now, almost everything has been replaced by a phone—and the gap between “before tech” and “now” can feel huge.

2. Lack of Perceived Benefit

A lot of people think, Why do I even need this? If you’re not on social media and you don’t shop online, it’s easy to feel like technology is more trouble than it’s worth. But communication has changed—from personal visits and phone calls to texts, emails, Zoom, and WhatsApp. Without tech, staying connected can feel harder.

3. Fear of the Unknown

Unfamiliar buttons and apps can make people freeze up. What happens if I press the wrong thing? What if I break it? That hesitation stops a lot of older adults from experimenting—and experimenting is often how we learn best.

4. Fear About Internet Safety

Concerns about privacy and scams are real. Many older adults worry about putting personal information online. Without knowing the basics—like creating strong passwords, adjusting privacy settings, and avoiding oversharing on social media—it feels safer to stay offline.

5. Computer Anxiety

There’s also the stress of forgetting steps, not being interested in the subject, or struggling with vision issues that make screens hard to use. Some people put off getting a smartphone entirely because they assume it’s too complicated. But here’s the twist: learning new technology actually keeps your memory agile and your mind engaged.

6. Price

Let’s face it: new tech isn’t cheap. The latest smartphones, laptops, and gadgets can feel out of reach—especially if you’re not convinced you’ll use them enough to justify the cost.

7. The Power of Habit

If you’ve used the same landline phone for 40 years or watched TV the same way since the 70s, it’s hard to switch. Familiar routines feel safe. New technology can feel like reinventing the wheel.

🌟 Where to Start: Easy-to-Use Devices

The best first step? A tablet.

Tablets are portable, simple to use, and much less intimidating than a full computer. They offer plenty of power in a sleek package, and they’re perfect for browsing the web, reading, connecting on video calls, or dipping into apps.

The key is to start small: learn one feature at a time, build confidence, and remember—technology is here to make life easier, not harder.

Originally aired on 2/19/21 for WGN Radio 720.